Refund policy
At Con Cariño Co., every order is made with care. Because many of our items are made-to-order, personalized, printed, or created specifically for each customer, all sales are final and we do not accept returns, cancellations, or exchanges for buyer’s remorse, incorrect size selection, color preference, change of mind, or accidental orders.
We want you to feel confident shopping with us, so we will always make things right if your order arrives damaged, defective, misprinted, or incorrect.
Last updated: May 20, 2026
Final Sale Items
The following items are final sale and are not eligible for return, exchange, or cancellation once production has started:
- Personalized or customized products
- Made-to-order items
- Print-on-demand products
- Books, keepsakes, stationery, gift items, apparel, hats, accessories, and family/baby items
- Items purchased in the wrong size, color, style, or quantity
- Items with customer-provided spelling, name, grammar, date, or personalization errors
- Items damaged after delivery due to misuse, wear, washing, handling, or improper care
- Sale items, promotional items, and gift cards
Damaged, Defective, Misprinted, or Incorrect Items
We want you to receive what you ordered. Please contact us within 7 days of delivery if your item arrives:
- Damaged
- Defective
- Misprinted
- Incorrect due to our error
- Missing an item from the order
To request help, email us at [your email] with:
- Your order number
- A clear description of the issue
- Photos of the item, packaging, shipping label, and the issue
If approved, we may offer a replacement, store credit, or refund at our discretion depending on the situation.
Customer Errors
We are not responsible for errors entered by the customer at checkout, including but not limited to:
- Incorrect shipping address
- Wrong size, color, or product selected
- Misspelled names or personalization
- Duplicate orders
- Failure to read the product description, size chart, production timeline, or shipping estimate
Please review your order carefully before submitting payment.
Cancellations
Because many items enter production shortly after purchase, cancellations are not guaranteed. If you need to request a change or cancellation, contact us immediately at ehilysells@gmail.com
Once an order has entered production, it cannot be cancelled, changed, refunded, or exchanged unless it qualifies under this policy.
Returns
Because our items are made-to-order and/or personalized, we generally do not accept returns. If a return is approved as an exception, the item must be unused, unworn, unwashed, undamaged, and in its original condition.
Customers are responsible for return shipping costs unless the return is due to our verified error.
Do not send items back without contacting us first. Unauthorized returns may not be accepted or refunded.
Refunds
Approved refunds will be issued to the original payment method. Processing times vary depending on your bank, credit card provider, or payment processor.
Shipping fees, rush processing fees, gift wrapping, and other service fees are non-refundable unless required by law or unless the issue was caused by our error.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost, stolen, or misplaced packages. Please check with your local carrier, household members, neighbors, leasing office, mailroom, or front desk.
If a package appears lost in transit before delivery, contact us and we will review the issue with the carrier or fulfillment partner.
Chargebacks
If you have an issue with your order, please contact us first so we can help resolve it. Filing a chargeback without contacting us may delay resolution. We reserve the right to provide order details, production records, shipping confirmation, delivery confirmation, and communication records to the payment provider.