Terms of service

Last updated: May 20, 2026

Welcome to Con Cariño Co. By visiting our website, placing an order, or using our services, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase from our store.

Our Products

We sell family gifts, bilingual or Spanish-forward items, books, apparel, hats, accessories, keepsakes, stationery, and related products. Some items may be made-to-order, personalized, customized, printed, or fulfilled by third-party production partners.

Product colors, sizing, placement, materials, and appearance may vary slightly due to screen settings, production methods, supplier availability, photography, mockups, or handmade/design variations.

No Professional Advice

Our products, content, website, descriptions, social media posts, and marketing materials are for general informational, educational, decorative, entertainment, or gifting purposes only.

Nothing we sell or publish should be interpreted as medical, legal, financial, psychological, developmental, parenting, safety, or professional advice. Always consult the appropriate qualified professional for your situation.

Baby, Child, and Family Products

Any baby, child, or family-related products must be used only under appropriate adult supervision. Customers are responsible for reading product descriptions, age recommendations, care instructions, safety information, and warnings.

We are not responsible for misuse, unsupervised use, improper handling, or failure to follow product instructions.

Personalization and Customer-Provided Content

You are responsible for the accuracy of all personalization details submitted at checkout, including names, spelling, grammar, dates, dedications, photos, addresses, and custom messages.

By submitting personalization content, you confirm that:

You own or have permission to use the content
The content does not violate another person’s rights
The content is not unlawful, abusive, hateful, obscene, or misleading
You authorize us and our fulfillment partners to use the content to create and fulfill your order

We reserve the right to refuse or cancel orders containing content we believe is inappropriate, unlawful, infringing, or outside our production capabilities.

Intellectual Property

All branding, designs, text, product concepts, product images, graphics, logos, layouts, descriptions, and website content are owned by or licensed to Con Cariño Co, Exquisite Elixir, or their respective owners.

You may not copy, reproduce, sell, resell, distribute, modify, or use our content, designs, branding, images, or product concepts without written permission.

Pricing and Availability

Prices, product availability, processing times, shipping rates, and promotions may change without notice.

We reserve the right to refuse, limit, cancel, or correct any order for reasons including suspected fraud, pricing errors, inventory issues, production limitations, incorrect product information, or violation of these terms.

If we cancel an order, we will issue any applicable refund.

Order Acceptance

Receiving an order confirmation does not mean an order has been accepted permanently. We reserve the right to review, refuse, cancel, or limit any order.

Shipping and Delivery

Shipping timelines are estimates and are not guaranteed unless expressly stated. Delays may occur due to production partners, carriers, weather, holidays, customs, supply chain issues, incorrect addresses, or other events outside our control.

The FTC’s online order rule requires sellers to ship within the advertised time or, if no time is stated, generally within 30 days; if shipping is delayed, customers must be given the choice to accept the delay or cancel for a refund.

Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy, which is incorporated into these Terms of Service.

Third-Party Services

Our website may use third-party services, including Shopify, payment processors, fulfillment providers, shipping carriers, analytics tools, apps, and marketing platforms. We are not responsible for third-party websites, delays, outages, actions, policies, or errors.

User Conduct

You agree not to use our website or services for unlawful, abusive, fraudulent, harmful, or unauthorized purposes. You may not interfere with the security, functionality, or operation of our website.

Limitation of Liability

To the fullest extent permitted by law, Con Cariño Co, Exquisite Elixir, their owners, employees, contractors, suppliers, and fulfillment partners are not liable for indirect, incidental, special, consequential, punitive, or economic damages arising from your use of our website, products, or services.

Our maximum liability for any claim related to an order will not exceed the amount paid for the specific product giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Con Cariño Co, Exquisite Elixir, their owners, employees, contractors, suppliers, and fulfillment partners from claims, damages, losses, liabilities, costs, or expenses arising from your misuse of our products, violation of these terms, or submission of unlawful or infringing content.